A Knowledge-based Framework for Developing Smart Interfaces for Smart Service Systems

Khung hỗ trợ dựa trên tri thức cho phép triển khai giao diện thông minh cho các hệ thống dịch vụ thông minh

  • Minh Trương Nguyen
  • Dinh Thang Le Professor in Management Information Systemsat Université du Québec à Trois-Rivières, Canada
  • Thi Minh Hang Vu
Keywords: Smart interface design, smart service systems, customer intelligent systems, service-oriented approach

Abstract

Nowadays, smart service systems are value co-creating configurations of people, technologies, organisations,
and information that are capable of in-dependent learning, adaptation, and decision-making. They are propelled by unprecedented advancements in connectivity, sensors, data storage, computation, and artificial intelligence. One of the key challenges faced by those systems is how to provide smart interfaces, which can assist business users with limited knowledge in business analytics in gaining business insights from business data. For this reason, this paper proposes a knowledge-based framework for developing smart interfaces for smart service systems, which will assist business users in exploring business data to gain business in-sights and subsequently make better business decisions to promote value co-creation. A prototype with simulation data has been developed and presented as a running example to illustrate how the proposed framework can be applied to create an effective smart interface for a typical smart service system: a customer intelligence system.

Author Biographies

Minh Trương Nguyen

Received his Bachelor’s and M.S. degrees at the University of
Science - Vietnam National University Ho
Chi Minh City, Vietnam (VNUHCM-US),
in 2017 and 2023, respectively. He has been
working as Database and Data Engineer
since 2018. His research interests include
Data Engineering, Database Optimization
and Smart Services.

Dinh Thang Le, Professor in Management Information Systemsat Université du Québec à Trois-Rivières, Canada

Received his Bachelor’s degree at the University of Science - Vietnam National University Ho Chi Minh
City, Vietnam (VNUHCM-US) in 1990.
Subsequently, he pursued his M.S. degree
at the University of Geneva, Switzerland,
which he completed in 1995. In 2004, he
obtained his Ph.D. degree in Information
Systems from the University of Geneva. Currently, he holds the
position of full professor in Management Information Systems
at Université du Québec à Trois-Rivières, Canada. His primary
research interests revolve around various areas including service
modeling, knowledge management, enterprise systems, e-business,
e-collaboration, e-learning, and project management. In particular,
his recent research has been focused on the global management,
science, and engineering of services and information systems.

Thi Minh Hang Vu

Minh Truong Nguyen1, 2 Thang Le Dinh3[0000-1111-2222-3333], and Thi My Hang Vu1, 2[0000-
0002-7970-9033]
1 Faculty of Information Technology, University of Science, Ho Chi Minh city, Vietnam
2 Vietnam National University, Ho Chi Minh city, Vietnam
3 School of Business, Université du Québec à Trois-Rivières, Canada
vtmhang@fit.hcmus.edu.vn

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Published
2023-06-30