A Large Language Model-Based Question Answering System for Online Public Administrative Services

Abstract

Public administrative services are one of the key concerns for citizens; however, there are still numerous procedures and issues that citizens encounter and need clarification on.
This study aims to alleviate some of this burden on officials by developing a Question Answering System (QnA) to address inquiries about public administrative services.
We present a framework for utilizing Large Language Models to develop and implement a QnA system on the Online Public Administrative Service Portal in Ha Giang Province.
We also provide extensive experimental analysis to demonstrate the effectiveness of each component in the QnA system.